c Ricoh @remote software


Remote Support May-23-2017

We have a new instant remote support utility to assist looking at your remote systems. We can now connect to you within 1 minute for your convenience. Software is available on our Customer portal.


Tired of taking Meter Readings and ordering supplies? We have the solution:-

We use and install on your MFP equipment Ricoh's @Remote software which puts you back in control
Ricoh’s intelligent remote device management system monitors exactly how much and how often your print devices are being used. It can also identify opportunities to reduce your running costs – making @Remote the faster, more efficient way to manage your machines.
With @Remote you no longer have to check your devices manually, saving you time and money, and freeing you to focus on your core business. @Remote provides:

1. Automatic meter reading – no more manual readings, resulting in enhanced billing efficiency and accuracy.
2. Automatic toner replenishment – your machines need never run out again, helping you to maximise their usage.
3. Automatic fault notification – alerts Ricoh when a fault occurs and provides a diagnostic report. Faults are fixed quickly - meaning less downtime.
4. Detailed usage reporting – puts you in control of your machines, helping with asset optimisation and monitoring total cost of ownership.

No more running around
Once @Remote is connected, readings can be transmitted and invoices created automatically – no more doing the rounds on foot, checking and re- checking readings and then filling in forms. Not only will this do wonders for your productivity, it can also reduce your admin costs – and eliminate human error.
@Remote even knows when your toner is low and orders a replacement cartridge before the old one runs out.
So instead of downtime, you get smooth and efficient printing when you need it.

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